Frequently asked questions
Luxury Rideshare FAQ
Everything riders, businesses and drivers ask about our luxury car service in Dallas–Fort Worth.
How much does a luxury rideshare cost in Dallas?
A Standard ride is $5.99 for the first 3 miles, then $1.50 per mile and $0.40 per minute, plus 8.25% Texas sales tax. Premium is $2.25 per mile after the first 3 miles. You see the full price before you book.
Do you have surge pricing?
No. Fares use the published per-mile and per-minute rates, which don't go up with demand. The miles a driver drives to reach you are never charged.
What car will pick me up?
Every Luxury Rideshare vehicle is a White Nissan Armada Platinum luxury SUV with at least six seats — the same premium car for every ride class.
Is Luxury Rideshare a luxury Uber or Lyft alternative?
Yes. You book in our app or online like any rideshare, but every car is a luxury SUV driven by a vetted, trained chauffeur, and you get a black-car-service experience at published per-mile rates.
Do you offer DFW Airport and Dallas Love Field car service?
Yes. Book to or from any DFW terminal or Dallas Love Field; your driver messages you when they reach the curb.
Do drivers use toll roads?
Only if you allow it. Toll roads are off by default; if you tick the toll box when booking, tolls are added to the card on file. The booking screen shows the price both ways.
Can I hire a chauffeur by the hour?
Yes. Hourly rentals have a 4-hour minimum: $175/hour for 4–5 hours, $150/hour for 6–8 hours and $110/hour for 9+ hours, plus a 20% tip and 8.25% tax on the hourly subtotal. No mileage or per-minute charges.
Can I add stops to my ride?
Yes — up to 10 stops in one ride. The route and the fare for every stop are shown before you confirm.
Is there a charge if my driver waits?
The first 2 minutes after your driver arrives are free; after that, waiting is $0.33 per started minute until the trip starts.
What is your cancellation policy?
Cancel before a driver accepts for a full refund. After acceptance it depends on how far the driver has driven toward you: early cancellations are free, then a cancellation fee applies, and once the driver is close or has arrived a percentage of the fare applies. The app shows any fee before you confirm.
How do I pay?
A credit or debit card must be saved on file, and the fare is prepaid at booking with secure card payment. Apple Pay, Google Pay, Cash App Pay and Link are also offered on supported devices.
Is Luxury Rideshare safe?
Every driver is approved and trained before going online, every trip is GPS-tracked on a live map, and riders only see their chauffeur's first name.
Can I order drinks or food for my ride?
Yes — add a food and beverage request when you book a ride or rental. Alcohol is only provided to riders 21 or older after a valid ID is uploaded and verified.
Do you offer wedding, prom and event car service?
Yes. Most parties book an hourly rental so the same chauffeur stays with them between the ceremony, photos and reception, or from pre-game dinner to AT&T Stadium and back.
Do you offer business delivery?
Yes. Business accounts can request same-day local store deliveries with a fee shown before sending. Alcohol can't be sent as a store delivery.
How do I become a driver?
Apply online, complete the driver training and get approved. The standard driver share is 75% of the fare, and you choose when to go Online, Pause or Stop.
Do you give discounts to regular riders?
Yes. Multi-trip discounts apply automatically — for example, 10% off after 5 completed trips — and you can use one promo code per trip as well.