Privacy Policy

This policy explains what Luxury Rideshare ("we") collects when you use our website and apps as a rider, driver or business, why, who can see it and how long we keep it.

What we collect

• Account info: name, email, phone, password (stored hashed), role, and for businesses the store name and address.
• Customer GPS: riders must agree to share their phone's location while the app is open (foreground only). We keep your latest position and the last position on each trip.
• Driver GPS: drivers share location continuously while signed in, including in the background, plus speed for safety alerts.
• Trip paths: the route and GPS breadcrumbs of each trip or delivery.
• Payment card: cards are saved and charged by our payment processor. We never store full card numbers — only brand, last 4 digits, expiry and funding type.
• ID images: for alcohol requests, a photo of your driver's license; we read the date of birth, expiry and name to confirm you are 21+.
• Chat and call logs: in-app messages and call records between riders and drivers.
• Ratings, comments and complaints you give or receive.
• Training progress for drivers (videos watched, quiz results).
• Delivery proof photos: an optional photo the driver takes at drop-off to show a store delivery was made.
• Driver profile photos: a photo of the driver so riders can recognize them at pickup.
• Store receipt photos: a photo of the store receipt for items we buy for a rider, attached to the purchase receipt.
• Other payment methods: if you pay a ride with Apple Pay, Google Pay, Cash App Pay, Link or PayPal, that provider processes the payment and we keep only the method name and a payment reference. For Zelle we keep the reference code and whether our staff confirmed it.
• Ad and guide activity: we count how often each ad is shown and clicked (totals only, not tied to you). The Local Guide may use your current location to show nearby places.

Why we use it

To match you with a nearby driver, show pickup and arrival times, calculate fares, take payment, keep riders and drivers safe, verify age for alcohol, resolve complaints, pay drivers, and meet legal and accounting duties.

Who sees it

• Riders and stores see only the driver's first name, vehicle and live position during the trip.
• Your assigned driver sees your pickup, first name and live location only during your trip.
• Delivery proof photos (to confirm a delivery and settle disputes) can be seen by the store that sent the delivery, the driver, the customer of record and admins.
• Driver profile photos (so riders can recognize their driver) are shown to riders together with the driver's first name, and to admins.
• Store receipt photos (proof of what we bought and paid for you) can be seen only by the rider who made the purchase and admins.
• Luxury Rideshare staff (admins) can see account, trip, ID and payment records to run the service.
• Service providers process data for us: our payment processor (cards), email delivery, maps and AI services (reading ID images, the in-app assistant). We do not sell your data.

GPS consent and card authorization

Riders must agree: "I agree to share my phone's GPS location with Luxury Rideshare while using the app." and "I authorize Luxury Rideshare to keep my card on file and charge it for items I ask Luxury Rideshare to buy for me." We store the date and version of each consent.

Retention

We keep account data while your account is open. Trip, payment and earnings records are kept as long as accounting and tax law requires (typically 7 years). ID images are kept only as long as needed for verification and are deleted when you delete your account.

Deleting your account

Sign in → Account → Delete my account. We anonymize your personal data (name, email, phone), delete location history and ID images, and remove your saved card at our payment processor. Trip and payment records are kept without your personal details. See how to delete your account.